Membership terms

Operator
Eightpace is operated by Harvey MSC Ltd. Company number: 12238481. Business contact address: 124 City Road, London, EC1V 2NX. Email support@traineightpace.com or use Contact & support.

Your membership
Eightpace provides a training calendar, session instructions, workout logging and progress records for adults preparing for HYROX Singles Open. Supported routes depend on your current running, training background, equipment, schedule and race date. See the full plan preview before buying. Other divisions are not included. We provide software and authored training, not individual live coaching or medical care.

Trial, price and renewal
Eligible new members receive seven days free, then pay £9.99 per month, inclusive of applicable taxes. A payment card is required when starting the trial. Creating an account or previewing a plan does not start a trial. The trial starts when you complete Stripe checkout. Checkout displays the first payment date. Unless you cancel before the trial ends, the first £9.99 payment is taken automatically; the membership then renews monthly until you cancel. One trial per customer. Returning members who have used a trial see an immediate-payment checkout instead.

Cancellation and your rights
Cancel renewal through Account → Membership & billing → Manage membership, or contact support. Cancellation stops future renewals; access continues to the end of the displayed trial or paid period. You can still log in to view and export saved records after membership access ends. Deleting an account is separate from cancelling renewal; cancel first or contact support for immediate closure.
Your statutory cancellation and consumer rights apply separately from the seven-day trial. You may notify us within 14 days of entering the contract if you wish to exercise a statutory cancellation right. Starting the trial does not waive those rights. Contact support about cancellation, refunds, billing mistakes or a service that does not meet your statutory rights. Nothing here excludes liability or rights that cannot lawfully be excluded, including liability for death or personal injury caused by negligence.

Using your plan
Goals are aspirations, not promised results. Research supports training principles and does not validate every personalised dose or guarantee a race time. A route requires a recorded qualified programme review before it can be confirmed for training or offered with a trial. Review session instructions and seek qualified help when demands or unfamiliar movements are beyond your current ability. Eightpace does not provide medical screening, rehabilitation, emergency care or clearance to exercise.
Do not use calendar changes to work around pain, illness or unusual fatigue. Record classes so you can review their demands alongside planned sessions. Never add harder training merely to increase progress scores. Account access is personal; do not share login details or upload other people's records.

Your records and privacy
Fitness-data consent is a separate choice. You may inspect the public sample without it, export your information, withdraw fitness consent or delete your account. Withdrawing fitness consent removes your training records but does not itself cancel membership renewal; use Manage membership or contact support. See the privacy notice for storage, recipients, retention and rights.
Saved sessions and their original programme snapshots are preserved during normal plan changes. Features may be interrupted for maintenance or faults. Report problems through Contact & support. We will give notice of material membership changes before they apply and explain your options. Existing friends-beta access is not automatically converted to a paid subscription.

Independent service
Eightpace is independent of HYROX. Sample records are fictional. Training photographs are generated illustrations, not athlete endorsements. The public site does not claim guaranteed race outcomes or individual coaching access.